1. Introduction

Edge Industrial Supply (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected through:

• Our website
• Email, phone, and other communications
• Customer inquiries, orders, and service requests

It does not apply to third-party websites linked from our site.

3. Information We Collect

a. Information You Provide

We may collect personal information when you:

• Submit a contact or quote request
• Place an order
• Subscribe to updates
• Communicate with us

This may include:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping details
• Any additional information you provide

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring URLs

This information helps us improve website performance and user experience.

4. How We Use Your Information

We use your information for purposes such as:

• Responding to inquiries and providing quotes
• Processing orders and delivering products
• Improving our website and services
• Communicating updates, offers, or relevant information
• Maintaining security and preventing fraud
• Complying with legal obligations

We only use personal information for purposes that a reasonable person would consider appropriate.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand website usage
• Improve functionality and performance
• Enhance user experience

You can disable cookies through your browser settings, though some features may not function properly.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers (e.g., hosting, payment processing, logistics)
• Partners necessary to fulfill orders
• Legal authorities when required by law

All third parties are required to protect your information and use it only for intended purposes.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business purposes
• Comply with legal obligations

Once no longer required, data is securely deleted or anonymized.

9. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections or updates
• Withdraw consent (subject to legal limitations)
• Request deletion of your information

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. Compliance with Canadian Privacy Laws

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, which governs how organizations collect, use, and disclose personal information in the course of commercial activities.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Your continued use of the website constitutes acceptance of those changes.

14. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:

Edge Industrial Supply
Email: jconnelly@edgeindustrialsupply.ca
Phone: +1 780-849-4660
Address: 1401 Caribou Tr NW, Slave Lake, AB, Canada, T0G